Reference

Legal terms for your imb123 account

imb123 sets out the Legal rules behind account access, wallet records and lobby use so you can decide whether the service fits your situation.

Account rulesData choicesLocal-law accessPayment records
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imb123 Legal terms for your imb123 account
POLICY HELP PATH

Where to raise a Legal question

A clear contact route matters when a policy point affects your account or payment record.

Account access If a Legal rule interrupts phone verification or account access, use the account support path and state which screen stopped you. We can check the account step without asking you to disclose a password, and access remains subject to local law.
Wallet records For DANA, OVO, GoPay or QRIS questions, attach the payment receipt reference and the visible wallet status. Our support route can match that record to the policy request while keeping your wallet PIN and private credentials out of the message.
Data requests When you want to ask about stored details, cookies or a correction, describe the request through the same support path. We will identify the relevant account record, explain any verification needed and tell you what the Legal process allows.
DATA CARE DETAILS

How we apply Legal policy

Legal policy is useful only when it matches the account actions you actually see. We apply the same principles to login checks, wallet evidence, browser cookies and requests to change account data.

Account identity

Before account access is completed, we may use the phone verification step to connect your submitted details with the account record. Enter accurate information and contact us if a detail needs correction; do not create a second record to bypass a Legal check.

Payment evidence

A DANA, OVO, GoPay or QRIS receipt helps us match a wallet action to the correct account. Bank transfer and virtual account records can serve the same purpose. We use the reference needed for the policy check, not your private PIN.

Cookies

Cookies can help keep an account session and remember a policy choice on the device you use. Clearing them may remove that local setting and require another login step. Check your browser controls if you want to change cookie preferences.

Device sessions

Your phone and desktop browser can show different session states after a cookie change or phone verification. Sign out from a shared device, close an old session and reopen the account path before reporting a Legal access error.

Record retention

We retain account, payment and support records only for the policy and operational purposes that apply to the service. A request to remove or change data may require identity confirmation, and some records may need to remain where a rule requires retention.

Policy changes

If the Legal wording changes, read the updated section before continuing with account activity. To question a change, contact support with the section title and your account reference. We will explain the practical effect instead of directing you to unrelated lobby details.

Answers before you open an account

These Legal answers address the searches we hear before an Indonesian account is opened or checked. They cover local-law access, identity steps, payment records, cookies, data changes and contact routes. If your situation is unusual, keep the exact screen message and payment reference ready so the account support path can address the relevant policy point.

Access depends on local law and your account eligibility. Before using the lobby, you may need to complete the stated phone verification step and provide accurate details. If a local rule affects access, follow the policy wording shown for your region rather than attempting to bypass it.

Phone verification helps connect your account details with the correct account record before access is completed. It also helps us investigate a wallet or payment reference without confusing two accounts. Keep your verification details private and contact support if the step does not complete.

We use the receipt or reference needed to match a wallet action with your account and resolve a policy question. The same approach can apply to bank transfer or virtual account records. We do not need your wallet PIN or full private credentials for that check.

Yes, send a clear correction or data request through the account support path. We may ask for identity confirmation before changing an account record, because the Legal process must protect the correct account. Include the field or record you want checked, not your password.

Cookies can preserve a session or remember a policy choice on your browser. If you clear them, you may need to log in again and make the choice again. Use your browser controls to manage cookies, then contact support if the account path behaves unexpectedly.

We retain records for the policy and operational purposes that apply to the service, including account checks, payment matching and support requests. Some records may need to remain when a rule requires it. Ask support about a particular record and we will explain the applicable request path.

Where local law permits, you may follow the account and verification steps shown for your region. If eligibility is not available, do not attempt to work around the restriction. Contact support with the displayed message if you need the relevant Legal wording clarified.

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